Chalets USA reviews

Chalets USA reviews


"Thanks so much Helen. Always super helpful and great service." Andrew, UK, March 2022.

"We had an absolutely amazing time skiing in Vail, and could not recommend Chalets USA highly enough. We will be back next year without a doubt!

The whole booking process could not have been easier, and the level of information provided at every stage was fantastic. The size and scope of the ski area (Vail) - phenomenal" Freya, UK, Feb, 2022

"Helen Brown is simply amazing. She is very fast to respond to questions and to offer help. She is meticulous in helping to prepare the entire group and tracking each persons individual needs and has helpful suggestions and feedback along the way. This is our second trip booking through Helen and we hope to do it again. Thanks Helen!!!!" Bourdeau group, USA,  Jan 2022.

2020 / 2021

"Thank you for helping us put together our trip!  It would not have gone so smoothly without you.  By the way our condo in Antlers was perfect, great ski-in ski out location. We’d love to plan a future ski trip with you. Overall everything was excellent. We would definitely book through Chalet USA. Helen is FABULOUS!" Lilley USA Jan 2021.

2019 / 2020 

"We had a great time and thank you for your helpfulness and timely responses. Planning for this ski trip without having been to that place is difficult. However, given that I was able to speak to you directly on all matters helps with our decision process and is a very key factor in engaging your services. I will definitely reach out to you in future and recommend to others as well. THANK YOU HELEN, much appreciated." Kumulia Australia Dec 2019.

2018 / 2019

"I’ve been meaning to write since our return to say thank you SO much for all your help and advice. We had a great time and your help was fabulous and much appreciated! Just wanted to say thank you very much indeed - we will certainly recommend your services to anyone travelling to Colorado. " Liesl UK & South Africa group Dec 2018.

"We had an absolutely fantastic time and one Skiing holiday that will be forever remembered as being so special with so many great memories. From arrival to departure it was very hard to fault –  a truly magical experience." Stevens UK Dec 2018

"Helen, looked after us all the way through the booking process and I cannot fault the service I was provided." Tony UK Dec 2018.

2017 / 2018

"Helen (Chalets USA) listens to your needs, no matter how trivial, and makes it work - I promise, she won’t let you down !! She’s always prompt with communications and is happy to assist and advise in all areas of your planned vacation. Helen makes the whole process really easy - can’t recommend her enough." Mathers Jan 2018

2016 / 2017

"I just wanted to thank you personally, for all your help and kindness throughout the whole booking process. We had a great holiday, really enjoyed it and the everything went very smoothly, due mostly to you. Every year we say that the ski holiday will be our last but after such a great experience this year we may well do another, and if we do, I'll certainly be in touch as we'd be more than happy to go back to Lone Eagle, Keystone. It was so good to be on decent snow and we found everyone very polite, friendly and helpful. We did the snowmobiling on our first day and that worked very well; we all really enjoyed it. The dinner sleigh ride was less successful, because we failed to wear enough clothes (our fault entirely) and got very cold on the way there, but the food was very good. The lessons we had were excellent too, the instructor one of the best we've had and just what we wanted. I hope you have a great season and a very prosperous New Year. Thank you, again." Hollis UK Dec 2016

"I have dealt with Helen (at Chalets USA) on 5 occasions now and she really makes booking our holiday easy and straightforward. She has such a friendly manner that actually makes it No2 reason why we come back every year. Of course No1 has to be the mountains, snow and the pleasant well mannered citizens of America. They have made our skiing experiences almost perfect!" Janet Thomson UK, 2016.

2015 / 2016

"This is the 4th or 5th time we've booked with Helen Brown and always delighted with service and how good she is at predicting what we need/want. will definitely book again". Madeleine Fraser, Antigua, 2016.

"Excellent, as always. Thank you. Always nice not to have to worry that all is taken care of for us." Lee 2016 multiple stays in Beaver Creek.

"The advice and booking process was brilliant. Helen was very helpful. We'd like to thank you for a magical trip."  Lucy UK 2015.

"Overall really good service, very simple considering we had a difficult group of people to organise!" Julie UK 2016.

"Helen was extremely helpful throughout the process" Paul 2016.

"Thanks you for arranging our Holiday. Once again a simple and effortless service. All arrangements were well made and no issues. We look forward to booking again next year" Alistair Cumming, 2015.

2014 / 2015

"Thank you, an absolutely superb time was had and we truly couldn’t have done it without you. I am pretty sure we toasted your name on every single evening, many thanks again. Look forward to booking something with you in the future." Phil British Virgin Islands 2014.

"Many thanks for all your help organising last week. We had a great time and would not have enjoyed as much without all your help. Thanks again and best wishes." Lawrie 2014.

"Dealt with Helen Brown who from the minute we sent in the booking request was so helpful, friendly and patient with us. We changed our booking many times but we were always supported by Helen and felt no pressure from her.As first time skiers she was able to inform us about rentals ski passes and airport transfers something we wouldnt have thought about. Very happy with the pricing of everything, have already recommended Helen and her company to other prospective skiers and if I am ever in Colorado again will definitely be utilising Helen and her great set of skills in finding accommodation within a budget. Thanks again Chalets USA and especially you Helen :)" Timoney, UK 2015

"Thanks for all your organising on our behalf. I also wanted to say that I was very happy with your service for us last year. I would certainly try and use you again if we did return and I will recommend you to others who ask." Ed Beever UK Dec 2014.

"Wanted to say thanks for the help and advice re accommodation." Emma UK 2015

2013 / 2014

"We think you at Chalets USA run a highly efficient and professional business, just hope we can stay fit enough to go on asking you to find us accommodation for many years to come. We look forward to hearing your 2015 suggestions in May or June." Harford UK 2014.

"Excellent service, Helen at Chalets USA has exceptional customer service skills and worked very hard to find me the right accommodation." Andersen, UK  2013.

"Helen at Chalets USA was fabulous and accommodations were perfect." David Moore 2014.

"Again thank you for all your help and insight into accommodation." Devey UK 2014.

"Thank you again so very much for your help.  I have been talking Chalets USA up quite a bit.  You have been wonderful." Volpe 2014.

"Helen from Chalets USA was very helpful and patient with us - thank you." Fraser Antigua 2014.

"Helen from Chalets USA has been fantastic on both occasions we've booked our ski holiday. Thanks for all your help organizing our latest ski trip. It was GREAT!" Cheesbrough 2014.

"Thank you Helen from Chalet USA! You've been very patient throughout the booking and confirmation process thank you!" Westlake UK, 2014.

2012 / 2013

"Hi Helen Once again thank you for arranging an amazing experience for us, it has been fantastic. Kindest Regards Richard." UK 2013.

"Helen at Chalets USA was very helpful and a sweetheart." Cervello Spain 2013.

"Helen brown was outstanding in helping arrange the holiday. Great holiday thanks x ... hope to be in touch again ... thanks for all your help" Yeates UK 2013.

"Just wanted to say thank you so much for all your help and organisation. Thanks again for getting us sorted." Voaden UK 2013.

"The trip was organised by Helen Brown of Chalets USA. Helen did an excellent job pre-arranging everything from the transfers, accommodation, ski passes, ski school. Everything was set on our arrival." Stuart Uk 2013.

"Thank you to Helen Brown for all her efforts in helping us book this fantastic trip. We had been dreaming about a holiday like this for years, and it really lived up to expectations. It was a great stay, we loved every minute of it - thank you so much for all your help with booking it. I will  look forward to another trip with Chalets USA next year!" Bing London UK 2013.

"Many thanks for Helen for all the hard work she did on our behalf! Couldn't have found these nice and affordable condos ourselves! Booking process all very efficient!! Really enjoyed our time in Colorado! Thank you so much Helen!! :-)" Jussi Kahkonen Finland 2012.


"Chalets USA delivered an excellent service from start to finish. Thank you so much Helen for organising a fabulous holiday for us." Michelle Boswell London 2012.

"Helen at Chalets USA was a phenomenal resource for us when booking this family holiday, and she continued to assist even when we were in resort. She responded to all of our 'many' questions in a timely fashion, was clear, organized and we felt she went above and beyond to make our holiday a huge success. She deserves a huge amount of credit for her friendly customer service and I will definitely be recommending her to everyone I know. Again, I just want to sing praise for Helen. We had a party of people flying in from HK, NY, London and Toronto,....all with very different needs, wants and wishes. Helen made everything very easy for us all. Bravo! :) Thanks, Natasha Cholerton-Brown" 2012.

"The service received from Chalets USA was EXCELLENT, we couldn't fault any of it and our holiday was made hassle free by the excellent pre bookings you took care of too. A huge thankyou from all the family - as we had a superb holiday. We will be recommending you to many others and booking again for next year ! Thanks again for everything, so glad I found you and will definately use again." Tracy Ricci Buckinghamshire UK 2012.

"Again we very much enjoyed all the arrangements. You make it quite easy. Thank you. I am very happy with the arrangements for both years." Lee 2012.

Thank you for all your help in organising this holiday for us, it was completely out of our comfort zone but you made it so easy for us to tackle something so different for us, and we really enjoyed ourselves and we will definitely add ski-ing to our "fun things to do on holiday list". Many thanks" Henderson Scotland 2012.

"Overall, we were particularly impressed with the level of service from Chalets USA. The emails and calls from Helen were informative, helpful and reassuring. your communication and service was first class throughout. We compared prices with packages and websites, and your personal touch, supported by keen pricing, made the difference. Happy to recommend you to future customers." Chris Morrill Lincolnshire UK 2011.

"Hi Helen, thanks so much for all your help in organising our stay at Beaver Creek, we absolutely loved it. Thank you especially for answering my endless questions about various properties and geography of them all - I must have driven you crazy but hopefully you'll be happy to know it was all worthwhile as the purpose of my email was to let you know how much we loved The Osprey and how perfect the location was!!! Please accept our sincere thanks for all your help." Docherty NSW Australia 2011.

"Booking service could not have been better, very helpful & quick to respond. It's still great to have such high quality & responsive service. Many thanks for your help & assistance, it was a very enjoyable stay Rob Grinnell Staffordshire UK 2011.

"Thank you Helen for all your hard work getting us somewhere fabulous to stay. We're having a great time and everything has gone smoothly! :)" Louise Radcliffe 2011.

Accommodation reviews

Chalets USA accommodation reviews

See individual property pages for reviews of a specific property here Property list

Tailormade accommodation reviews

Tailormade USA ski accommodation reviews


"Thank you for helping us organize the chalet in Breckenridge. It was an amazing place. We look forward to going back again soon." Chalet Du Soleil 7 bedroom home. Gordon. USA.

"Main Street Station was really well located for the town and the Quicksilver super chair. The accommodation itself was as good as anything we’ve had before - we were in a 2 bed apartment with fully equipped kitchen, 2 similarly sized rooms both en-suite, washing and drying facilities, balcony, TVs in both bedrooms and in the living room. It was all pretty comfortable. The facilities on site included a gym, hot tubs and heated pool. There was also ski storage and lockers on the ground floor which was ideal for collecting and dropping off.  I think there was a complimentary shuttle but we didn’t use it - we either walked or caught the regular bus to the supermarket at the other end of town. All in all we were pretty impressed with the place and would stay there again because it is convenient. " Main Street Station. Emma UK.

"We had a wonderful time and the snow conditions couldn't have been better. The accommodation was perfect for us and in a fabulous position to ski in and out - up the snowflake lift and a choice of 2 routes home :-)  Breckenridge is a perfect town for a family holiday and ski runs are great for all levels. Thank you for all your help. " Linda Richardson UK, Riverbend.

"Hi Helen, Another fab Christmas in Breck ! Thank you for all your help to arrange everything. (Especially the last minute changes :))" Inglenook 5 bedroom home. Vanessa. UK.

"Thanks Helen - we all had a really good time." Grant Holland River Mountain Lodge

Accommodation rated excellent in all aspects. "Great accommodation easy to walk to town". Chimney Ridge. Cheryl Palmer UK.

"Thank you. Everything went very well. The accomodation was really good and just what we were looking for. I will be in touch if we return later this year or in the future!" Blue Front. Moira Reynolds. UK.

"Staying in a house was definitely better than in a hotel. Thanks Helen It was really excellent." Village Point. Paul Deane.  

"We have just returned from our 2 week Breckenridge ski holiday at River Mountain. We had a fantastic time and everything you booked for us was spot on so thanks very much. The apartment was excellent very clean and very well equipped. The agents you use in Breck were very helpful and nothing was too much trouble. Thanks again we will recommend you to our friends and look forward to booking with you again next year." River Mountain Lodge. Mike Flatt. UK. 

"I would recommend the apartments that you selected for us in Breckenridge." Placer Ridge. Ed Beever UK.

"Riverbend was excellent" Riverbend Lodge. Ann. UK

"We like the unit & location. THe shuttle bus run by Wyndham is a plus & convenient." Tyra. Khundry, Australia.


"We had amazing stay at Cascade. Thank you very much for your help. The group is interested to go again next year." Vail Cascade & Spa. Garcia-Mayans

Vail & Breckenridge 2 centre

"Thanks for all your organising on our behalf. Should we return to Colorado in the near future, I would be very happy to use your agency again!" Vail raquet Club, Vail & Placer Ridge Breckenridge. Ed Beever. UK.

Vail & Breckenridge 2 centre

"Once again many thanks to Helen for all the hard work she did on our behalf. We couldn't have found these nice and affordable condos ourselves :)". Aspen lift 1 condos & Vail Spa. Jussi. Finland

Jackson Hole

"We had a super holiday! We were very pleased with the house and the other arrangements you made." Barry House. Hamann. The Netherlands.

"We had a great time in Jackson Hole and the facilities were great too. Thank you for assisting us in organising our holiday to Jackson Hole - we're keen to go back again." Snake River Lodge. Sam Juniper, Australia.


"By the way our condo in Antlers was perfect. Great ski-in ski out location. Everything was great!" Antlers. Lilley.

"The stay was really good… house was good but I have to say that the moving mountains people may have been the highlight of the trip… we rent a lot of units and ski once or twice a year and they were very attentive and one of the best support groups for a unit… if I owned a unit and steamboat I would want them on my team… please pass along the thank you….". Arrabella South. Gravley.

"I would recommend the friendliness & relaxed nature of the people of Steamboat. It was a fantastic atmosphere to holiday in where there was no stress and nothing was too hard to resolve. The property had everything except Champagne glasses!". Sunridge. Evans, Australia.

Tailormade resort reviews

Tailormade USA ski resort reviews


"Keystone is a great spot and will come back.  Keystone is a great resort with good facilities an a wide variety of runs, at good value compared to other resorts in the area. Getting the epic lift pass meant we skied other resorts too that we probably couldn’t afford to stay in. Helen did an amazing job as usual, have now come back many times as she makes it so easy and always finds what we are looking for - thank you Helen!" Keystone Lodge & Spa. Sam, UK, March 2020.

"We loved the ski in, ski out location and proximity to the lifts. Lone Eagle was great for us. The only thing we'd have liked was maybe a little more lighting in the lounge.We had a few minor problems with the waste disposal unit and the dishwasher but these were dealt with quickly and efficiently. Great skiing, beautiful scenery, good snow, people very polite, friendly and helpful. Helen was very helpful at every stage of the booking process." Lone Eagle, Keystone, Hollis, UK

We'd recommend "quality of accommodation, closeness of ski lifts, ease of accessing other resorts". What would you improve about your holiday? "Nothing it was a very good holiday". River Run condos. Burr / Dalton, UK 

"We really enjoyed the location at Keystone." Key condo. Devey UK

Lake Tahoe

Northstar ski resort rated "excellent" in all categories - size of resort, suitable runs, town & overall. Accommodation in One Village Place also rated "excellent" in all categories. Purcell, Australia.

"Really nice resort (Heavenly) Ski rental service was good they even helped you with putting on and taking off your boots each day which was a bit of a luxury especially at the end of the day. Just like to thank you for making all the arrangements." Vic Weeks UK, Forest Suites, Heavenly.

"We are having a lovely stay here and very happy with hotel facilities and location. Thanks again. We had a great stay." Tailormade accommodation Marriot Grand Residence Club Heavenly Tahoe, Delisle Australia.

"I have to sing your praises. Thank you for all your help. It was a nightmare of a group and you helped me out loads. So thank you very much. " James Wiltshire UK.

Alta / Snowbird Utah

"Just a quick note to thank you for all your help with Ron and my ski trip.  Once again, we had a great time and all went well. Having had a look at Snowbird, we liked that more than Alta as far as ski runs are concerned. Maybe stay at Snowbird, although the staff and food at The Goldminer's Daughter were fantastic. "Goldminers Daughter Alta, Butler Australia.

"The accommodation at Alta was fantastic, best food ever. It is an old place with lots of charm. And the position is excellent. Would go there again. " Goldminer's daughter Alta, Ron Australia.


" A huge thank you from all the family - as we had a superb holiday. We will be recommending you to many others and booking again for next year ! Tremblant - Brilliant resort for all abilities. Excellent ski school for kids - great class sizes. Brilliant lift system. An all round great resort. Great location, fantastic rooms with great facilities. All round excellent value for money. Would definately go there again. Thanks again for everything, so glad I found you and will definately use again." Tracy Ricci Buckinghamshire UK.