CHALETS USA REVIEWS
2011/12 SKI SEASON REVIEWS -VAIL, BEAVER CREEK, BRECKENRIDGE, WINTER PARK, ASPEN, STEAMBOAT SPRINGS, TREMBLANT
"Overall, we were particularly impressed with the level of service from Chalets USA. The emails and calls from Helen were informative, helpful and reassuring. your communication and service was first class throughout.
We compared prices with packages and websites, and your personal touch, supported by keen pricing, made the difference. Really good condo (Los Pinos, Breckenridge) - the heated garage with direct access to the living area was a bonus, as we could dump skis and boots before entering the lounge. Having the tub right next door was a bonus - we could dash from the condo to the tub in our trunks! Happy to recommend you to future customers." Chris Morrill, Lincolnshire Dec 2011.
"Chalets USA delivered an excellent service from start to finish. Thank you so much Helen for organising a fabulous holiday for us." Michelle Boswell, London, Jan 2012, Village at Breckenridge.
"Ski in/ski out is always the best option for families with children. I would recommend The Cedars, Breckenridge for this exact point. The units are also right by the ski school drop off point...again, great with kids. Means other members of the family can hit the slopes straight after dropping kids off. Winner!!!! We also enjoyed having one day skiing in Vail. Apart from a teeny bit more snow (!) I would not change a thing!!! Again, I just want to sing praise for Helen. We had a party of people flying in from HK, NY, London and Toronto,....all with very different needs, wants and wishes. Helen made everything very easy for us all. Bravo! :)
Helen at Chalets USA was a phenomenal resource for us when booking this family holiday, and she continued to assist even when we were in resort. She responded to all of our 'many' questions in a timely fashion, was clear, organized and we felt she went above and beyond to make our holiday a huge success. She deserves a huge amount of credit for her friendly customer service and I will definitely be recommending her to everyone I know. Thanks, Natasha Cholerton-Brown" March 2012
"Many thanks for Helen for all the hard work she did on our behalf! Couldn't have found these nice and affordable condos ourselves! Vail self-catered apartments & Aspen self-catered apartments :-) Both Vail and Aspen have good runs for all skill levels. Aspen had a lot of steep double blacks and A LOT of mogul runs which we enjoyed much! The American resorts are in excellent condition compared to many European ones. Snow is much better, more of it is natural compared to EU artificial snow made by cannons (=much more icy runs in EU). Booking process all very efficient!! Really enjoyed our time in Colorado! Thank you so much Helen!! :-)"Jussi Kahkonen, Finland, Feb 2012
"The service received from Chalets USA was EXCELLENT, we couldn't fault any of it and our holiday was made hassle free by the excellent pre bookings you took care of too. A huge thankyou from all the family - as we had a superb holiday. We will be recommending you to many others and booking again for next year ! Tremblant - Brilliant resort for all abilities. Excellent ski school for kids - great class sizes. Brilliant lift system. An all round great resort. Great location, fantastic rooms with great facilities. All round excellent value for money. Would definately go there again. Thanks again for everything, so glad I found you and will definately use again." Tracy Ricci, Buckinghamshire, UK, Feb 2012.
"Hi Helen, thanks so much for all your help in organising our stay at Beaver Creek, we absolutely loved it. Thank you especially for answering my endless questions about various properties and geography of them all - I must have driven you crazy but hopefully you'll be happy to know it was all worthwhile as the purpose of my email was to let you know how much we loved The Osprey (Beaver Creek self-catered apartments) and how perfect the location was!!! Please accept our sincere thanks for all your help." Docherty, NSW Australia, Dec 2011.
"I recommend to rent close to Snowflake lift and order tickets and equipment to be delivered. The accommodation's (Saddlewood, Breckenridge) location was perfect. The amenities were very good overall. Greatly appreciated the chance to arrange lift tickets and ski delivery beforehand. Excellent service and will recommend the firm to any of our friends who we know to be heading to the slopes. We will be in touch in the future. "Perillo, Texas, March 2012.
"Mountain Haus, Vail - Everyone on staff were extremely helpful & friendly. A great place to stay with children. The atmosphere and safety of children at the resort was fabulous. I found the booking process to be very smooth & easy. Thank you for being so helpful." , Monica Wilkinson, Queensland, Australia, Jan 2012
"We had a wonderful stay at Breckenridge. The house (Abode Ski Bridge, Breckenridge) was amazing. "
"I hope you are well, I just wanted to write a quick email to say thanks for all your help organising our trip to Colorado. We all had a great time and only had one small hospital trip to deal with! I have to say 5 oclock lodge (self-catered chalets, Breckenridge) is by far the nicest facility I have stopped in before what a great place you guys have there I will be eagerly looking for reasons to come back to visit. Thanks again" Bassett group, UK Jan 2012
"Again we very much enjoyed all the arrangements. You make it quite easy. Thank you. I am very happy with the arrangements for both years." Snowcloud Lodge & Bear Paw, Lodge Beaver Creek. Lee Il, Jan 2012
"I'd recommend The friendlieness and relaxed nature of the people of Steamboat. It was a fantastic atmosphere to holiday in where there was no stress and nothing too hard to reslove. Thanks!" Sean Evans, Queensland, Australia, Dec 2011
"Paperwork was first class. Thanks for organising a great holiday" Robert Bunch, catered chalet Breckenridge, Baltimore, MD Jan 2012.
"I would stay longer next time. Staying in a catered chalet (Chalet Victoria, Breckenridge) made this the most relaxing holiday I have had in a long time." Paulin, Australia Feb 2012
"Good time want go back next yr" catered chalet Breckenridge, Barry, Hampshire Uk Jan 2012
"Good accessability to village, slopes etc." Founders Pointe, Winter Park, Bull Nov 2011
"We had a great time at Breckenridge. I really enjoyed the town. Visited a couple of museums lots of shops and a few restaurants. Everyone very friendly and welcoming. The weather was unusually warm as you know but as novice skiers we thought that was great. A winter holiday and summer holiday all rolled into one! The accommodation (Beaver Run) view from the balcony was fantastic, looking over the ski-lift and run. (We saw an Elk, fox(?) and some grey squirrels). The resort itself had everything we could have wanted and we made good use of the pool and hot tubs. The kids really enjoyed the arcade one evening when we met up with other families we knew who were holidaying at the same time as us. The easy access to the slopes was an absolute god send for us as complete beginners we needed everything to be as easy as possible. Likewise the ski hire package being delivered to our door was fantastic and the "service with a smile" was so refreshing. Our flight coming in was delayed in Chicago but one phone call to the transfer bus company and they sorted us out with a later pick up with no problems. The ski school was fantastic, Eilidh (11 year old) went off on her own a bit timidly but after 3 days of lessons was confidently tackling all the lifts and green slopes with ease!! The ski instructors were excellent and we were all at different levels and abilities and they accommodated us all swapping us around as they needed to making sure we were all happy at our different levels. I couldn't believe how well we progressed in such a short time. We managed to ski most days, even on our own, and with friends. All in all a lovely family holiday and everybody got something out of it. Thank you for all your help in organising this holiday for us, it was completely out of our comfort zone but you made it so easy for us to tackle something so different for us, and we really enjoyed ourselves and we will definitely add ski-ing to our "fun things to do on holiday list". Many thanks" Henderson, Scotland, April 2012
2010/11 SKI SEASON REVIEWS -VAIL, BEAVER CREEK, BRECKENRIDGE, WINTER PARK, ASPEN & STEAMBOAT SPRINGS
"Booking service could not have been better, very helpful & quick to respond. It's still great to have such high quality & responsive service. Many thanks for your help & assistance, it was a very enjoyable stay (Olympia Lodge, Winter Park) even if too short. Now looking forward to my next trip - this weekend!" Rob Grinnell, Staffordshire UK, Feb 2011.
"Thank you Helen for all your hard work getting us somewhere fabulous to stay in Breckenridge! (Trails End) We're having a great time and everything has gone smoothly! :)" Louise Radcliffe, Kansas, February 2011.
"We had a great Holiday. The Chalet Chloe was brilliant and the team very good at looking after us. The weather was cold but the snow was amazing we had a fantastic time.
Your support with the booking process was very professional with great follow up and fast response to all questions. Thank You, I look forward to booking with you in the future .... " Chris Dyson February 2011.
"We had an amazing time in The Village at Breckenridge!! Best holiday ever... Thank you so much for everything. I have recommended you guys to everyone I speak to. Thanks again!" Gary Brown, UK January 2011.
"I have to sing your praises. Thank you for all your help. It was a nightmare of a group and you helped me out loads. So thank you very much. " James, Wiltshire UK, January 2011.
"Thank you again for arranging everything it was a wonderful trip" Deborah Munnelly, UK, December 2010. (Crystal Peak Lodge, Breckenridge).
"All arrangements went well. Had a good time in Breckenridge. Very pleased with the apartment (Village at Breckenridge) Very pleased with the location." Hugh Williams, April 2011, Bristol, UK
"Thank you for an outstanding ski trip for the Lee family. Everything went off without any troubles, and I hope to do the same trip next year at the same time. We loved Snowcloud, (Beaver Creek) and in fact have tried to contact the management about purchasing a 3 bdrm condo there if one comes available - unit 204 was great. Thank you, again" Robert Lee, Bloomington, IL, January 2011.
"Everything (at Buckhorn, Bachelor Gulch, Beaver Creek) was accesible and easy. A huge plus especially when traveling with kids. Thanks for everything. We had a lovely vacation." Amy Dyke, Crownsville, MD, January 2011.
'We had a great time and thank you for sugesting winter park. Thank you helen." Sandra Frost, April 2011.
"Great skiing with European style accommodation (Chalet Anna, Breckenridge)" Kate Alexander, March 2011 Woking, UK.
"Fantastic accommodation (in Chalet Chloe, Breckenridge) and catering made for stress-free multiple family skiing holiday" Claire Browne, April 2011.
"I do want you to know that I thought the whole thing was excellent and I would definitely go back to breck and to trails end again. In fact I may well do next season! It all worked out great! Thanks so much." Diane Freer, CT, March 2011.
"Chalet Chloe, Breckenridge - we will be back if not next year definitely the year after. Please let me know when you commence taking bookings for the 2013 season. Thanks for sorting a great vacation. " Paul Spencer, Solihull, UK, March 2011.
"Just thought I'd drop you an email to say how great a day I've had today. The snow (at Winter Park) was awesome, probably the best I've experienced. The weather at times was idyllic. Thanks again for sorting everything out. Once again, all said & done a very good trip & one I hope to repeat" Rob Grinnell UK, March 2011.
"Red Quill, Winter Park was very convenient, the management office was helpful & the shuttle buses were great. Everything was super!" Jackie Behson, New Jersey, March 2011.
"Just a note of thanks. The house (Dreamcatcher) in Winter Park is fabulous! We couldn't be happier. The great skiing helps too." Lynn Gurrentz, Murraysville, PA, January 2011.
"All is great, exhausted though! The apt (Crystal Peak Lodge ) is lovely and everyone so nice. Ski-ing is great so we're delighted. Thanks. Thanks again - it's really all lovely." Kay Anthony, Antigua, February 2011.
"We all very much enjoyed our stay (in Der Steiermark, Breckenridge in December). Do you have any availibilty for the end of feb through to end of april either at the place we just stayed or other places you have? thanks again." Kirsty Clark, Durham, UK, January 2011.
"Excellent deal, chalet & catering. Beaver Creek/Vail = enough for anyone for a month or two". Leslie Woodburn, Wildfire Lodge, Vail / Beaver Creek, January 2011.
2009/10 SKI SEASON REVIEWS -VAIL, BRECKENRIDGE, WINTER PARK, BEAVER CREEK & STEAMBOAT SPRINGS
"I just wanted to thank you very much for all your orgnisation of our ski trip to Vail. Everything worked really well the accommodation ski hire, lift pass and transfers.
We loved the little studio in Breakaway West, it was really cosy and as you say could not be closer to the bus stop. Had not used that bus route before its very good and very quick. Nowhere near as busy as the Green and Red route. We are total converts to Vail and had a great time. We'd recommend skiing in the back bowls.
We had a super holiday and can't wait to go again. Thanks for all your help." Ann Purdy, Southampton, UK, Jan 2010.
"Thanks again for making the reservation process so easy and for being very flexible with our changing needs. Thanks for everything Helen, you were fantastic. I would be happy to give references to future customers for the quality of service pre-booking, absolutely." Jessica Malkin, Cambridge, MA, Feb 2010.
"We were very pleased with the accommodation in Hi Country Haus Winter Park, the condo was exactly what we were looking for and we were very happy with it, so I just wanted to say thanks on behalf of all of us. I'd definitely recommend you to anyone looking to travel to Winter Park and we would certainly use you again, when we return. Thanks again and we'll be in contact again in the future." Colla Cunneen, Dublin, Ireland Jan 2010.
"Just wanted to let you know we had a great time in our Beaver Run Resort condo, Breckenridge. Beaver Run has everything you need, located in the complex. Thanks for the help with finding a place to stay. Not a whole lot I could think of to improve on! Thanks again." Dave Darrow, Kansas, Jan 2010.
"We had a lovely time - thank you. Leigh and Chris, the staff in Chalet Chloe, Breckenridge were fantastic and nothing was too much trouble for them. The food was amazing - Chris is the best chef! I think we'll go back at the same time next year" Hollands family, Virginia, USA Feb 2010.
2008/9 REVIEWS / COMMENTS:
"Thank you so much for making our first time in Colorado so fantastic. We'll be telling all our friends to come and we will definitely be back!" Frances and Steve , Warwickshire, March 2008.
"Thank you for a wonderful holiday - you were both very accommodating to our (many) needs! We would definitely recommend Chalets USA to friends & family." Pryer family, Guildford, April 2009.
"As a double returnee everyone should realise that there is a wonderful welcome at Chalets USA always. Attention to detail, & knowledgable help with all matters ski & other wise." Nigel Clark, London, Feb 2009.
"Very happy with service & quality overall was great from Chalets USA and chalet staff." Andy Judson, Eagle Lodge, 2009.
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|UK address: 46 Church Street, Great Wilbraham, Cambridge, CB21 5JQ. US Physical address: 18 Looking Glass, Fraser, Colorado 80442, USA. US mailing address: PO Box 611, Winter Park, Colorado 80482, USA.|